Refund Policy

Only the best. That’s what we guarantee you when it comes to our products and our service, that's why our return policy lasts for up to 30 days! You can return a product within 30 days after you have received your item and we will gladly offer you a refund or replacement.

Please make sure that your item is unused and in the exact same condition you received it, with tags intact. We do reserve the right not to refund or exchange if the product shipped back to us is not in acceptable condition. Kindly submit your proof of purchase or receipt to complete your return.

Please do not send your parcel back to the manufacturer. Please note that buyers will have to bear all costs of returns to our merchants in collaboration, with a proper tracking number for the parcel. We shall not be responsible on any parcel missing en-route to us if there is no tracking available for the parcel.

Non-returnable/non-refundable items include items purchased through retailers, incorrect items purchased, items in good condition, items delivered incorrectly, or items damaged through customer mishandling.

For return inquiries, please send an email to support@fassmart.com.

Damaged Goods Policy

Should the item be damaged during transit, you may send us an email with proof (attached pictures/videos) to  support@fassmart.com. Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.

Refund Policy

Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.

If the refund is approved, it will be processed, and credit will automatically be applied to your credit card or your original method of payment. The processing time might differ; depending on your payment merchant but it should take a couple of days.

Our 30 days No Questions Asked Refund Policy extends to cover the purchases done via this method.

Late or Missing Refunds

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank since there is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us at  support@fassmart.com

Cancellations

We can give you a refund unconditionally if you cancel your purchase within 24 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us.

Sale Items

Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.

If you need more information you can contact us at  support@fassmart.com